Refund Policy

Access to a software platform (a digital service) is not subject to refund on the general consumer-protection grounds under:

• clause 4 of the "List of quality goods not subject to return" (RF Government Decree No. 2463 of 31 December 2020);
• Article 26.1 of RF Law No. 2300-1 of 7 February 1992 "On Consumer Protection".

This means a Customer's voluntary decision to stop using a paid period without a technical reason is not a ground for a refund.

Refunds are issued in the following cases:

• Technical failure of the Service. Inability to deliver the service for more than 24 consecutive hours due to reasons within the Provider's responsibility.
• Erroneous or duplicate charge. Double payment for the same period or a payment-provider error causing an unjustified charge.
• Inability to deliver caused by the Provider. The Service ceases to operate or loses tariff functionality during the paid period without the Customer's consent.

Refunds are issued in full for the unused portion of the billing period (pro-rata to the number of remaining days) or in full — depending on the nature of the breach.

Refunds are issued without deducting payment-provider, acquiring or bank commissions. All banking and service fees are absorbed by the Provider.

To request a refund, follow these steps:

• Step 1. Send an email to support@sinapps.ru with the subject "HireMeUp refund request".
• Step 2. In your request include:
  • your account email;
  • the payment ID and date;
  • the payment amount and tariff;
  • the ground for the refund (§2);
  • date/time of the issue (if applicable);
  • contact details for reply.
• Step 3. Receive an acknowledgement that the request is under review within 1 (one) business day.
• Step 4. The Provider reviews and decides within 10 (ten) business days of receipt.
• Step 5. On a positive decision, the refund is sent to the same payment method within 10 (ten) business days of the decision.

After the Provider sends funds, actual settlement depends on:

• the card-issuing bank (usually 1–10 business days);
• Robokassa processing rules;
• the payment method (card, SBP, e-wallet).

The Provider may deny a refund in the following cases:

• no grounds from §2 apply;
• signs of fraudulent behavior by the Customer;
• 6 months elapsed since the payment without a complaint;
• violations of the Terms of Use resulting in account restriction or suspension.

If the Customer disagrees with the decision, they may:

• contact Robokassa support (https://robokassa.com);
• file a written complaint with Rospotrebnadzor (Kamchatka Krai);
• file a claim with the court at the Provider's place of registration (Petropavlovsk-Kamchatsky).

For refund inquiries use the channels on /legal/contacts or email support@sinapps.ru.

Support hours: Monday–Friday, 09:00–13:00 MSK.